@inbook{1144001721,
author={Kathleen A. Bonvicini and Dwight W. Burney},
editor={Stahel, Philip F.},
title={Communication Skills for Surgeons},
booktitle={Surgical Patient Safety: A Case-Based Approach},
publisher={McGraw-Hill Education},
address={New York, NY},
year={2017},
url={accesssurgery.mhmedical.com/content.aspx?aid=1144001721}
}